HGLab server does not react after entering license in the setup process

H. M. Stoelinga's Avatar

H. M. Stoelinga

13 Dec, 2017 10:16 AM

Hi,

After i entered the license and pressed the button to continue I get this error (attached PDF). I cannot continue from here... Any help is appreciated.

Thanks!

  1. Support Staff 1 Posted by Anton Gogolev on 13 Dec, 2017 11:33 AM

    Anton Gogolev's Avatar

    Hello,

    Apparently. HgLab is unable to locate the "hg.exe" executable. Which is
    weird, since HgLab Installer is validating that this file is indeed present
    on your system.

    Can we schedule a TeamViewer session for me to diagnose the issue?

  2. 2 Posted by Stoelinga, Harv... on 13 Dec, 2017 12:08 PM

    Stoelinga, Harvey (INT)'s Avatar

    Hi Anton,

    Thanks for the quick reply.

    I am available (with teamViewer) now.

    Thanks!

    Harvey Stoelinga
    General Manager, Teledyne RESON BV / Software Manager, Imaging
    Teledyne Marine

    Teledyne RESON BV
    Office: +31 (0)10 245 15 22
    Mobile: +31 (0)6 10 10 37 14
    [email blocked]<mailto:[email blocked]>
    www.teledynemarine.com<http://www.teledynemarine.com/>

  3. 3 Posted by Stoelinga, Harv... on 13 Dec, 2017 12:25 PM

    Stoelinga, Harvey (INT)'s Avatar

    Hi Anton.

    Fixed it by modifying the path to HG.exe (I have it in 64 bit version folder) in the web.config file.

    Thanks!

    Harvey Stoelinga
    General Manager, Teledyne RESON BV / Software Manager, Imaging
    Teledyne Marine

    Teledyne RESON BV
    Office: +31 (0)10 245 15 22
    Mobile: +31 (0)6 10 10 37 14
    [email blocked]<mailto:[email blocked]>
    www.teledynemarine.com<http://www.teledynemarine.com/>

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