Catalogs not pulling in groups from LDAP authentication

nathan.grier's Avatar


28 Nov, 2017 11:00 PM

I have successfully set up LDAP authentication, and when I authenticate as a test user who is part of our OU Developers, I thought it would create the Developers group under the Groups section but that didn't happen. Is there anything I should be checking?

Here is our "Base Container"
OU=Developers,OU=Users,OU=Northwoods - Main Location,DC=Northwoodsoft,DC=com

  1. Support Staff 1 Posted by Anton Gogolev on 30 Nov, 2017 04:22 PM

    Anton Gogolev's Avatar


    Are you able to sign in to HgLab using LDAP credentials?

  2. 2 Posted by nathan.grier on 30 Nov, 2017 05:26 PM

    nathan.grier's Avatar

    Yes, LDAP authentication works, we tested this with a known AD account that belonged to the Developers group. The initial login did not let me into the Dashboard, but rather just refreshed the page. When I logged in as the administrator, the test account was created in the Users section so I granted it Collaboration privileges. When I logged out as the admin and logged back in as the test account, I could see the dashboard. So everything at the account level seems to be working.

  3. Support Staff 3 Posted by Anton Gogolev on 01 Dec, 2017 10:24 AM

    Anton Gogolev's Avatar


    So none of the LDAP groups got synchonized or is it just the Developers
    group? Anything fishy in HgLab logs?

  4. 4 Posted by nathan.grier on 01 Dec, 2017 03:41 PM

    nathan.grier's Avatar

    Well, we only have that user in the Developers group, which is in the Users OU so I'm assuming it should at least pull in those to containers as "groups". I tried logging in again this morning and the only error message I saw in global.log was

    HgLab.Core.Framework.Appcast.AppcastManager - could not check for updates

    followed by a stack trace. I can provide logs if you would like.

  5. Support Staff 5 Posted by Anton Gogolev on 05 Dec, 2017 09:35 AM

    Anton Gogolev's Avatar


    No, Appcast is irrelevant here.

    Can we schedule a TeamViewer session for me to diagnose the issue?

  6. 6 Posted by nathan.grier on 05 Dec, 2017 09:05 PM

    nathan.grier's Avatar

    Sure, how do you normally set that up? Do you just want to e-mail me privately?

  7. Support Staff 7 Posted by Anton Gogolev on 06 Dec, 2017 10:07 AM

    Anton Gogolev's Avatar


    I've switched this discussion to Private mode, so you can send TV
    credentials here.

    I'm available for the next 6 hours or so today.

  8. 8 Posted by nathan.grier on 06 Dec, 2017 06:05 PM

    nathan.grier's Avatar


    I'm not available today to do any testing, do you have any time tomorrow?

  9. Support Staff 9 Posted by Anton Gogolev on 07 Dec, 2017 08:09 AM

    Anton Gogolev's Avatar


    Sure. Ping me whenever you are ready. Hopefully, our time zones are at
    least somewhat compatible

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

12 Jan, 2023 12:25 PM
10 Jan, 2023 04:49 PM
03 Aug, 2022 01:49 PM
05 Jul, 2022 07:01 PM
28 Mar, 2022 04:42 PM


21 Jan, 2022 10:43 AM
20 Jan, 2022 10:45 AM
18 Jan, 2022 10:15 AM
19 Mar, 2021 06:13 PM
01 Mar, 2021 02:51 PM
01 Jan, 2021 02:19 AM