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HGLab server does not react after entering license in the setup process

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H. M. Stoelinga

13 Dec, 2017 10:16 AM

Hi,

After i entered the license and pressed the button to continue I get this error (attached PDF). I cannot continue from here... Any help is appreciated.

Thanks!

• HgLab_Error.pdf 72.1 KB

1. Support Staff 1 Posted by Anton Gogolev on 13 Dec, 2017 11:33 AM

   

   Hello,

   Apparently. HgLab is unable to locate the "hg.exe" executable. Which is
   weird, since HgLab Installer is validating that this file is indeed present
   on your system.

   Can we schedule a TeamViewer session for me to diagnose the issue?

   • Edit

2. 2 Posted by Stoelinga, Harv... on 13 Dec, 2017 12:08 PM

   

   Hi Anton,

   Thanks for the quick reply.

   I am available (with teamViewer) now.

   Thanks!

   Harvey Stoelinga
   General Manager, Teledyne RESON BV / Software Manager, Imaging
   Teledyne Marine

   Teledyne RESON BV
   Office: +31 (0)10 245 15 22
   Mobile: +31 (0)6 10 10 37 14
   [email blocked]<mailto:[email blocked]>
   www.teledynemarine.com<http://www.teledynemarine.com/>

   • Edit

3. 3 Posted by Stoelinga, Harv... on 13 Dec, 2017 12:25 PM

   

   Hi Anton.

   Fixed it by modifying the path to HG.exe (I have it in 64 bit version folder) in the web.config file.

   Thanks!

   Harvey Stoelinga
   General Manager, Teledyne RESON BV / Software Manager, Imaging
   Teledyne Marine

   Teledyne RESON BV
   Office: +31 (0)10 245 15 22
   Mobile: +31 (0)6 10 10 37 14
   [email blocked]<mailto:[email blocked]>
   www.teledynemarine.com<http://www.teledynemarine.com/>

   • Edit